iQ Series
i Series


Zero Downtime. Zero Worries. Zero Problems.™

Prognostics and Predictive Maintenance

Proactively Monitor Units Remotely

telliCare is a Wi-Fi enabled, prognostics and predictive maintenance service for Intellihot’s Gen II iQ tankless water heaters. This pre-installed service allows your Intellihot water heaters to be monitored remotely or onsite through an app on your mobile device. As part of your telliCare plan, you get the following benefits:


  • 24/7/365 monitoring - With telliCare your units will be monitored 24/7/365 by factory personnel, and should any problems arise, they can take appropriate action.
  • Notifications - telliCare monitors various parameters and sends appropriate notifications alerting of potential issues. These notifications can be delegated to the approriate maintenance person or contracting company.
  • Prognostics and Predictive Analytics - our advanced predictive analytics make these reports available on your mobile device.
    • BTUs, Firing Rate, and Flue Gases - We monitor the BTUs generated by your water heaters on a daily, weekly, and monthly basis.
    • Temperature Monitoring - We monitor the inlet/outlet temperatures of the water being heated.
    • Flow Rates - We monitor your flow rates on an hourly, daily, weekly, and monthly basis.
    • Longevity of parts - We monitor the longevity of the parts in your units and based on their remaining life, we predict when replacement parts will be needed.

Download telliCare app from the App Store or from Google Play Store

How does it work?

 The Intellihot unit connects to the Intellihot cloud via the building’s wi-fi router or Intellihot’s 4G/LTE hub and sends its monitoring data to the cloud. The user opens the telliCare app on their mobile device, and the app on their device accesses the Intellihot cloud through which the user can access all the monitoring data for their units.




24/7/365 monitoring

Monitor your water heaters from your mobile device, remotely or onsite, and get appropriate notifications.

Firmware updates

With telliCare your unit will be kept updated with the latest software and updates.

Fully Secure

Created on an industry-best, 128-bit, AES encryption platform.

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